Consumer Programs Specialist

Able South Carolina (Able SC) is South Carolina’s premier organization promoting disability rights, independence, and equity for individuals with disabilities. Serving throughout the state, Able SC promotes individual leadership, creative teamwork, and cultivates a shared pride in the future of an inclusive state.

PURPOSE OF THE POSITION:

The purpose of this position is a dual role to provide callers and consumers with accurate information, resources, and support, while also supporting consumer and volunteer programs. Functions of the position are in direct delegation of the Employment and Financial Literacy Coordinator, with additional support from the Director of Quality Assurance.

TO APPLY: Please email your cover letter and resume to smarin@able-sc.org. No phone calls, please. People with disabilities are encouraged to apply.

Location: Greenville, SC

Hours: Part-time, 32 hours per week

Hourly Rate: Based on experience and qualifications.

ESSENTIAL DUTIES:

  • Demonstrate Independent Living (IL) Philosophy
    • Serve as an advocate for the rights of people with disabilities.
    • Disseminate knowledge of IL philosophy to staff, consumers, and the community at large.
    • Protect consumer and agency information by adhering to confidentiality standards.
  • Provide Information and Referral Services
    • Acquire and refer to community resources.
    • Update the internal resource database with new resources.
    • Provide follow-up necessary to complete information requests.
    • Send Information and Referral (I&R) satisfaction surveys.
    • Participate in outreach events to disseminate information about the organization.
  • Conduct front end intakes and forward cases for case assignment
    • Answer incoming calls and enter into our database system.
    • Forward intakes of potential consumer cases to appropriate staff.
  • Provide Advocacy Services
    • Advocate for consumer choice and consumer-driven focuses in all situations.
    • Advocate with consumers to educate and support their interests, needs and rights.
    • Prepare and participate in consumer related meetings.
    • Show awareness of and participate in systemic advocacy.
  • Provide Civil Rights Awareness Services
    • Keep current on the Americans with Disabilities Act (ADA) and other legislation’s rules and regulations affecting people with disabilities.
    • Provide public information regarding the ADA and other related issues.
    • Be active in disability focused committees and work groups.
  • Assess Assistive Technology (AT) requests and take AT requests
    • Assist with locating proper adapted equipment through our adapted equipment closet or other sources.
    • Organize the AT waiting list and schedule routes.
  • Provide Peer Support and Consumer Services
    • Provide peer support, and link consumers to peers.
    • Provide assistance to all consumer services.
    • Assist with curriculum development for consumer services.
  • Provide Independent Living Skills Training
    • Assess independent living needs/requests and develop goal plan with consumers.
    • Provide independent living skills training tailored to individual needs as a peer supporter.
    • Maintain case files and database systems with updated information on each consumer.
    • Protect consumer and agency information by adhering to confidentiality standards.
    • Provide coordination, follow along and support for individuals with active cases to support goal development.
    • Provide group training to consumers on various IL topics.
  • Employ Professional Judgment and Continue Professional Development
    • Participation in staff meetings, workgroups and committees.
    • Identify and participate in training to advance knowledge and skills.
  • Assist Office Staff with administrative duties, such as printing, copies, scanning, filing, mailing, and managing voicemails.
  • Recruit and coordinate volunteers to provide staff support as needed.
  • Ensure main areas of the office are presentable and supplies are stocked. Assist with directing visitors and walk-ins.
  • Carry out additional assignments as delegated by the supervisor in a timely manner.

SUPERVISORY RESPONSIBILITIES: None.

REQUIRED COMPETENCIES:

  • Professionalism
  • Ethical, Integrity, Honesty
  • Emotional Intelligence
  • Interpersonal Skills
  • Personal Accountability/Self-Motivated
  • Clarity in Communication
  • Attention to Details, High Accuracy
  • Time Management
  • Ability to Remain Calm Under Pressure
  • Creates a Positive Work Environment
  • Works Independently

QUALIFICATIONS:

  • An equivalent combination of education and experience providing support to persons with disabilities may be substituted for the college degree.
  • At least two years of documented experience working with persons with disabilities or personal experience with a disability required.
  • Knowledge of disability rights and IL philosophy required.
  • Knowledge of service systems, benefits, entitlements and supports utilized by and available to people with disabilities.
  • Experience with working in teams to accomplish goals.
  • Experience in the delivery of presentations and training to groups required.
  • Proficient with internet, email, and Microsoft Word.
  • Knowledge of Assistive Technology and related resources.
  • Knowledge of Americans with Disabilities Act preferred.

Able South Carolina is an equal opportunity employer and does not discriminate based on race, gender, age, disability, religion, or national origin.

To apply: Send a cover letter and resume electronically to Sara Marin at smarin@able-sc.org. No phone calls, please.