Information and Referral Coordinator

INFORMATION AND REFERRAL COORDINATOR (FULL-TIME) 

Able South Carolina (Able SC) is South Carolina’s premier organization promoting disability rights, independence, and equity for individuals with disabilities. Serving throughout the state, Able SC promotes individual leadership and creative teamwork, and cultivates a shared pride in the future of an inclusive state.  

Able SC offers a competitive salary with benefits including health, dental, vision, life, Employee Assistance Program, and contribution to a retirement plan. Paid leave includes vacation, sick leave, and 18 holidays annually. 

PURPOSE OF THE POSITION:  

The purpose of this position is to provide information and referral (I&R) services, assist in coordinating the organization’s I&R department in partnership with the Director of I&R, and to supervise select staff, ensuring accurate and quality services are provided to all callers and walk-ins. The Information and Referral Coordinator must be creative and enjoy working in a fast-paced and results-driven environment. This position is supervised by the Director of Information and Referral.  

 

TO APPLY: Please email your cover letter and resume to smarin@able-sc.org. People with disabilities are encouraged to apply. 

Location: Columbia, SC 

Hours: Full-time, 34-40 hours per week (Able South Carolina operates a flexible workweek, where employees may work 34-40 hours per week) 

Salary Range: Based on experience and qualifications. 

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (with or without reasonable accommodations): 

 

Demonstrate IL (Independent Living) Philosophy. 

• Serves as an advocate for the rights of people with disabilities. 

• Disseminates knowledge of IL philosophy to staff, consumers, and the community at large. Advocate for consumer choice and consumer-driven focus in all situations. 

• Protects consumer and agency information by adhering to confidentiality standards. 

• Employs Professional Judgment and continues professional development.  

• Ensure people with disabilities connect with Able SC as their community by offering a warm and welcoming environment.  

 

 

Department Coordinator Duties 

Oversees and runs the I&R department with support from the Director of I&R 

• Oversees and coordinates Information and Referral services by ensuring an efficient and thorough service delivery system and accurate reporting in CILSuite database system 

• Supports best practices in I&R services and ensures callers receive the utmost quality of services.  

• Trains, supervise and evaluate relevant staff, including Information and Referral Specialists, Front Desk staff, AmeriCorps members, and volunteers. 

• Works closely with the Director of I&R to maintain and update systems and operations for the I&R department, ensuring quality of I&R services. 

• Assist with developing and evaluating standard operating procedures and other materials for the I&R department. 

• Oversees quality of intakes for Independent Living Services, ensuring that intakes are following IL philosophy and that all the necessary information and notes are input into CILsuite database system. 

• Assists the department with collecting and interpreting relevant data, such as phone volume, types of calls, and other data for relevant grants.  

• Ensure that the department follows the requirements of Title VI of the Rehabilitation Act as required for I&R for Centers for Independent Living.  

Oversee AT Department in Partnership with the Director of I&R 

• Oversee the Assistive Technology program, updating processes as needed, ensuring smooth delivery of services, securing AT donations, exploring funding opportunities and overseeing program quality.  

• Oversees AT inventory, ensuring records are updated and maintained 

Ensures that the AT warehouse is organized and inventoried.  

• Ensures proper documentation of AT processes is being followed and that paperwork is being handled and uploaded in CILSuite database system. 

Oversees Front Desk Staff and Processes with Director of I&R 

• Ensures that the main areas of the Columbia office are presentable and organized by supervising and checking in with the staff responsible for the front desk.  

• Enforces office and phone coverage in Columbia. 

• Ensures that the required paperwork is at the front desk and that it is being processed correctly. 

• Ensures that mail at the Columbia office is processed and logged.  

• Ensures that walk-ins and visitors are greeted and helped in a polite and professional manner. 

• Helps support and train Front Desk staff.  

. 

I&R  Duties 

• Supports the team and I&R department  

• Ensures requests (phone calls, emails, and voicemails) are being returned in a timely manner  

• Assists with responding to I&R requests when team members are out or when call volume is high.  

• Provide I&R and follow-up to callers.  

• Community Research & Information & Referral Caseload 

• Conducts research on best practices, resources, and community-related information for I&R requests and staff, helping ensure information and resources are accurate and up to date. 

• Coordinates a caseload of I&Rs, providing detailed 1-on-1 I&R support for calls relevant to the staff’s expertise.  

• Provides necessary follow-up to complete information and referral. 

• Intake Specialist Duties  

• Conducts intakes for IL services as needed, especially for more complex calls and requests.  

• Inputs data into our database system including recording accurate, detailed notes while uploading necessary paperwork or documentation. 

• Provides and completes Social Security Administration program screenings (if certified and appropriate) and forwards requests to the appropriate staff for follow-through.  

• Ensure that effective communication and alternative formats are provided depending on the individual’s needs.  

• Assistive Technology Duties  

• Completes and help supports with AT requests and donations, handling and uploading all required paperwork as needed (when staff are out or when requests are high) 

• Updates and organizes AT inventory as needed (if staff are out or when requests are high)  

• Front Desk Duties  

• Assists visitors and walk-ins as needed. 

• Explains Able SC mission and services to walk-ins, connecting them to the appropriate departments and services. 

• Ensure that the front desk is covered by staff at all times.  

 

Other Responsibilities 

• Carries out additional assignments as delegated in a timely manner 

 

SUPERVISORY RESPONSIBILITIES:  

Supervision of Information and Referral Specialists and relevant Office Assistants, and assist in supporting assigned AmeriCorps Members 

 

QUALIFICATIONS:  

• A bachelor’s degree in human services or another related field. An equivalent combination of education and experience providing support to persons with disabilities may be substituted for the college degree.   

• At least two years of documented experience working with persons with disabilities or personal experience with a disability required.  

• Experience working in an administrative capacity. 

• Knowledge of disability rights and IL philosophy required.  

• Knowledge of the service system, benefits, entitlements and supports utilized by people with disabilities.  

• Experience with working in teams to accomplish goals.  

• Experience in program evaluation required. 

• Ability to communicate effectively orally and in written form.  

• Must have reliable transportation.  

• Must be proficient with Microsoft Office.  

• Knowledge of assistive technology and related resources.  

 

COMPETENCIES:  

• Relationship Builder 

• Self-Direction 

• Commitment to Excellence 

• Ethical 

• Results Driven 

• Multitasking 

• Interpersonal Skills 

• Accountable and Dependable 

• Creative Problem Solving 

• Social/Field Intelligence 

• Ability to stay calm under pressure 

• Interdepartmental knowledge/understanding of programs & services 

• Case Management 

• Creativity in Assistive Technology 

• Time management/skilled at prioritizing tasks 

Able South Carolina is an equal opportunity employer and does not discriminate based on race, gender, age, disability, religion, or national origin.